We pursue claims on behalf of individuals for the mis-selling of Payday Loans. Most payday loans
were arranged online in minutes. The lenders were under a duty to carry out reasonable and
proportionate affordability checks before approving the loans. The Financial Ombudsman Service
have indicated that where the individual borrowed 5 or more loans with the same lender, it is harder
for the lender to justify having carried out appropriate affordability checks.
Illustration of fees
We will act on a “no win no fee” basis which means that you only pay our fees in the event you are
successful and awarded a cash refund. Our fee will be 36% of the total compensation awarded
inclusive of VAT. In the event that some, or all, of your compensation is a reduction in your
outstanding balance, we will not charge you a fee on that part of the compensation; we only charge
our fee on the cash refund element.
Compensation Amount Our Fee (Inc VAT) You Receive
£1,000.00 £360.00 £640.00
£3,000.00 £1,080.00 £1,920.00
£10,000.00 £3,600.00 £6,400.00
£5,000.00 and a reduction in
your balance of £1,000 £1,800
£3,200 and a
reduction of £1,000
from your outstanding
The standardised figures used above are for cost illustrations only and are not to be taken as an estimate of the
amount likely to be recovered for you. The fee you will have to pay will be based on your compensation award
which will vary based on the amount you invested. This means what you pay might be more or less than the
illustrations shown above.
If you fail to cooperate or provide false or misleading information to your solicitor, you may be liable to
pay any costs they incurred.
Alternative Ways to Claim
You do not need to use our services to make a claim against your lender(s). It’s free to claim
compensation from financial companies if you have lost money from a mis-sold financial product. You
can do this yourself directly with the lender(s) and even if they reject your claim you can still take this
to the Financial Ombudsman Service If you aren’t sure how
to make the claim, you can get free, impartial advice from consumer organisations.
Overview of key stages of a claim
Stage 1 Initial online assessment of potential claim
Stage 2 Lender response
Stage 3 Advice on offer, lender rejection or potential referral to Financial Ombudsman
Offer accepted – compensation paid
Closure - claim is rejected on a valid basis
Stage 5 Referral to Financial Ombudsman Service
What you have to do
When we have located your loans we may ask you for further information about these loans or your
circumstances at the time you took them.
If you wish to cancel this contract you can do so within 14 days at no cost. Just let us know.
If you cancel our service after 14 days and after we submit your claim you will be liable to pay our full
success fee should your claim be successful.
What if am in an IVA or Declared Bankrupt
If you are subject to an IVA / are bankrupt then you must provide us with the IVA Supervisor / Trustee
in Bankruptcy’s written consent to pursue the claim for you prior to instructing us. You also authorise
us to pay settlement monies to your IVA Supervisor / Trustee in Bankruptcy after our fees have been
Should you have a complaint in regards to the service we have provided, we have a complaints
procedure which you should follow. The full process can be found on our website or can be provided